What is Teams Calling? A guide to Microsoft Teams Calling

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What is Microsoft Teams calling?

Microsoft Teams Calling, also known as direct routing is a cheaper alternative to Microsoft calling plans on your Microsoft phone system.

What are the benefits of Microsoft Teams Calling?

Microsoft Teams Calling has many benefits such as:

It’s cheaper than Microsoft calling plans.
It gives you critical call features that are unavailable on your standard Teams licence.
It maximises productivity as users can call and collaborate on the same platform.
It simplifies management as there’s only one platform to maintain.

How much does Microsoft Teams Calling cost?

Microsoft Teams calling has a pay-as-you-go subscription-based pricing structure. Prices vary depending on your current set up. However, you can expect to pay less than Microsoft calling plans.

How does Microsoft Teams Calling work?

Microsoft Teams Calling connects your Microsoft phone system to a SIP Trunk in minutes. This allows users you to make and receive calls on any device using the Microsoft Teams App.

Can Teams Calling replace my existing phone system?

Yes, but it depends on your organisation. Teams Calling is suited to staff who regularly use Teams to make and receive calls internally.

Teams Calling is generally more expensive than a standard phone system due to limited hardware options. It isn’t usually suitable for contact centers or non-office-based environments like schools, factories, warehouses or shops.

What do I need to have in place in order to add Teams Calling?

In order to add Teams calling, you need to have a Microsoft 365 licence that includes the Microsoft Phone System.

What extra features do you get with Microsoft Teams Calling?

Adding Teams Calling will give you added features like:

Call Recording

Time of day routing

Credit Monitoring

Fraud Monitoring

Call Barring

Microsoft Teams Calling

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Adding Microsoft Teams Calling is a smart decision. It’s the cost-effective alternative to Microsoft calling plans. If you would like more information about Teams Calling, get in touch. One of our team members will be happy to help. You can call us on 0115 852 6600 or you can email us using the contact form below.